universal ESCAPE offer professional development training in a number of specialist areas. As information, techniques, technology and research advances it's imperative that your staff are well informed and up-to-date.

Our Training Packages include;

Emergency Evacuation Training
This training package is focused on the emergency evacuation of people with a disability. How to develop effective processes, dignified assistance, where to go for help, assistive technologies, and much more.

Disability Awareness
The most common barrier to the inclusion of people with a disability is a lack of knowledge regarding disability conditions. This training package provides overviews of disability conditions and breaks down many of the stereotypic mindsets.

universal ACCESS and Building Design
Designing buildings that meet the requirements of all community members not only meets the legal requirements, it's actually smart business practice. Increased access means increased potential market capture.

Customer Service Strategies
Research has indicated that people will base their decisions upon how the customer service was. For example. Bad Service = Reduced Sales, Great Service = Repeat Business. This training package provides effective strategies for superior customer service towards people with a disability.

Expanding Markets
Bottom line, increased sales, increased market capture are just some of the priorities for businesses. Approximately 20% of the Australian population has a disability of some form. What are you doing to tap into this market? This training package provides techniques to tap into this market group as well as successful strategies to increase sales.